The on line casino replied plus clarified specifically which usually file was necessary in buy to complete the particular confirmation. Once this had already been sent simply by the gamer, their particular bank account was confirmed plus they acquired their particular payment. Typically The player’s accounts got clogged for possessing multiple accounts.
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Typically The problem had been solved any time the particular participant verified his account plus effectively moved the earnings. Typically The player from Belgium got PLN 1,383 confiscated through his real cash balance following triggering a PLN 15 added bonus. In Spite Of simply playing with real funds in inclusion to attempting withdrawals, the particular on range casino removed typically the bonus along with a opinion and afterwards seized the whole balance citing added bonus terms, which often the player debated. Typically The concern was fixed as typically the on line casino came back the particular confiscated money, attributing the problem in buy to a system error. Typically The participant coming from Australia experienced concerns together with a disengagement associated with three hundred EUR, which had already been marked as prepared but had been came back in buy to his account after having a been unsuccessful lender move.
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Dependent upon the particular facts, all of us deemed the complaint unjustified and upheld the particular on line casino’s choice. All Of Us recommended the particular gamer to get connected with the Curaçao eGaming Specialist with respect to additional help. The gamer coming from Chile faced a delayed transaction concern along with typically the on the internet casino. Regardless Of providing all the particular needed documents, which includes an IDENTIFICATION card photo, bank declaration, in inclusion to even more, the casino experienced not paid typically the gamer’s earnings considering that 04 eighth. The Particular Complaints Staff confirmed the image resolution plus designated typically the complaint as solved.
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Typically The gamer promises that presently there usually are a couple of buddies who play in the particular casino separately, nevertheless they will live near each and every some other. The on range casino is usually confident that will all related balances have been used by simply 1 person. Nevertheless, typically the on collection casino was not necessarily capable to totally solution the questions and offer us with all typically the asked for details. Within the meantime, the participant filed a complaint together with the limiter.
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