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Following a number of attempts in add-on to conversation along with the online casino, typically the disengagement was ultimately approved, plus the profits have been awarded to be able to the player’s account. The Particular gamer through Philippines required support with a pending drawback of €4538 right after earning, as the woman initial withdrawal got been terminated plus the girl experienced gaps within document verification. In Spite Of publishing the necessary paperwork, which include a papers declaration from the particular financial institution, the lady performed not receive a adequate reply from customer care, plus the particular VIP staff suggested the girl to be affected person.
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Typically The casino confiscated profits gathered with these types of deposits. Considering That this particular was done inside compliance with typically the General T&Cs, we were pushed to end upward being capable to reject this complaint. The complaint had been rejected as we do not receive any reaction through the participant regarding our text messages plus questions.
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Typically The player through Germany had placed something such as 20 Euros in addition to earned 900 Pounds yet confronted repetitive cancellations regarding the girl drawback asks for despite possessing posted all required documents. She knowledgeable unconcerned customer assistance in inclusion to a disabled live talk, which usually elevated concerns concerning possible issues related to become able to Platincasino’s accessibility in Philippines. Typically The Problems Staff got extended the particular investigation period of time but eventually had to deny typically the complaint due to be capable to typically the player’s shortage regarding response to queries.
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The Particular gamer coming from Sweden requested a disengagement fewer as compared to a pair of weeks earlier in order to submitting this complaint. The player from Philippines got their bank account obstructed by Platincasino and asked for a checklist of the repayment dealings. The participant confirmed that will this individual had exceeded the KYC verification and insisted upon receiving a deal checklist coming from their registration time to that stage. All Of Us knowledgeable the gamer that will we all had been incapable to be capable to manage complaints related to end upward being able to GDPR issues in addition to advised him to be capable to make contact with typically the appropriate regulators. The gamer coming from Philippines had passed typically the confirmation procedure, nevertheless had trouble together with his drawback request at Platincasino. He Or She had posted all required documents, nevertheless typically the on range casino continued to postpone the €2,eight hundred payout.
The gamer got successfully withdrawn their own winnings applying Skrill or Crypto, advising some other players in purchase to employ the particular exact same procedures due to be able to typically the casino’s strict withdrawal policy. The problem had recently been successfully resolved and the particular complaint had been shut down. This Individual claimed that will his €100 has been his very own cash plus not necessarily a win, but the casino insisted it had been subject matter to gambling specifications regardless of typically the gamer getting incapable in buy to play.
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After a collection associated with trades with our Complaints Team, the particular player verified of which Platincasino experienced ultimately compensated out the earnings. The Particular player coming from Philippines had placed cash via BNB (Binance) cryptocurrency in buy to Platincasino, yet the particular online casino experienced rejected getting typically the deposit. Typically The gamer experienced waited regarding 35 days and nights and was unsure regarding the particular subsequent methods. We All experienced requested with respect to added particulars regarding the particular deposit technique plus then reached away to typically the online casino for their own reply.
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The Particular gamer from Philippines had been seeking to be capable to withdraw the woman free spin and rewrite earnings regarding ten times, but the girl asks for had been constantly terminated. The Lady experienced previously been confirmed plus had approached the particular financing department but experienced concerns along with survive talk and email reactions. The complaint has been shut as the particular gamer verified her withdrawal got been approved in inclusion to no further reaction had been obtained. The gamer from Germany reported that the girl withdrawal got been approaching given that Come july 1st 30, 2024, despite getting completed all bonus specifications.
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Following several marketing communications plus file submissions, the particular casino verified of which her lender declaration experienced already been received in inclusion to approved, top in purchase to her payment getting highly processed. Typically The concern had been marked as resolved, even though typically the player portrayed frustration along with the online casino’s shortage of communication. The Particular Problems Staff appreciated the woman assistance plus presented support regarding virtually any long term problems. The participant through Spain confronted continuous problems along with the disengagement request associated with €282.thirty-three credited to recurring confirmation needs, including a selfie plus various proofs associated with identity in addition to deal with.
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The problem had been fixed right after the particular player confirmed of which the particular payment got recently been highly processed effectively, major to the complaint becoming noticeable as ‘resolved’ within the particular program. Typically The player had been questioned in purchase to try diverse drawback strategies, yet all demands had been cancelled. Following struggling with the particular problem with regard to three or more.5 weeks, typically the participant discovered a answer.